Telecommunications Minister Charles Hage at the headquarters of the mobile phone company Touch, in downtown Beirut, on May 21, 2025. (Credit: Ministry's X account)
Mobile operator Touch, which shares the Lebanese market with Alfa, announced on Monday in a statement that several subscribers still using old SIM cards experienced connectivity issues following an update to its services.
The problem occurred “after the transfer of its subscriber base to its new operational system at dawn on Monday — as it had announced last week — as part of the update of its main CS Core Network switch. Some malfunctions affected a limited number of old SIM cards this morning, which impacted the service,” the operator wrote, according to the state-run National News Agency.
According to Touch, this update aims to improve network quality, ensuring a smooth transition between 3G and 4G, as well as optimizing overall performance. In its second statement of the day, the operator emphasized that “this initiative marks progress in enhancing network quality and represents a significant leap forward, enabling faster, more efficient, and safer services for everyone.”
“While regretting the inconvenience caused to some holders of old SIM cards, the company stresses the necessity of replacing these cards with new ones to allow users to fully benefit from these updates and improved service quality,” Touch concluded.
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