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FAQ

My Account

The Customer Account allows subscribers and registered users to manage their digital and/or print subscription in one place, as well as their free digital services and newsletter subscriptions.


I can’t log into my account

Make sure you have entered the correct email address and password. Remember that the password is case sensitive. Be sure to check that the Caps Lock key is not engaged.


How can I recover my password?

If you have forgotten your password, you can retrieve it through this link or contact our customer service.


How can I recover my username?

If you have forgotten the email address you registered with, contact our customer service.


How do I sign up for or change my newsletter subscriptions?

You can subscribe and unsubscribe to L’Orient Today newsletters at any time. Go to “My Account” - “Newsletter” and click on “Subscribe” or “Unsubscribe.”


My digital subscription


How do I subscribe to L’Orient Today (and/or L’Orient-Le Jour and Le Commerce du Levant)?

To subscribe to L’Orient Today, please choose between our different options: Premium Subscription (L’Orient-Le Jour + Le Commerce du Levant + L’Orient Today), L’Orien Today digital subscription. You can click here for online payment and subscription options, or contact our customer service to make payment in cash, by cheque or by bank transfer.


When does my subscription expire?

The expiration date of your subscription can be found in via “My Account” - “My Subscription,” or you can contact our customer service.


How do I change my subscription options?

To change your subscription options, please go to “My Account” - “More Access” - “Manage my Subscription,” or contact our customer service.


How do I update my credit card?

Go to “My Account” - “Subscription” - “Update my Bank Details.” If you need assistance, contact our customer service.


How can I make a donation to L’Orient Today?

To make a donation to L’Orient Today, please go to “My Account” - “Subscription” - “Support L’Orient Today,” to add an amount of your choice to your current subscription. Contributions can be billed once or on a recurring basis. The choice is yours.


How do I cancel my subscription?

To cancel your subscription, please click here. If you need assistance, contact our customer service.


Payment



Are my payments on L'Orient Today web secure?

L’Orient Today website is subject to a security system designed to protect, as effectively as possible, all sensitive data related to the means of payment.

The banking details you provide to us that are encrypted on your own terminal are transmitted with encryption via SSL (Secure Socket Layer) technology and are not kept by the L’Orient-Le Jour group. This encryption technology renders the transmitted bank data incomprehensible.

For further transaction security, L’Orient-Le Jour group entrusted data collection and possible data storage to Net Commerce, a certified payment service provider. Net Commerce follows international security standards, ensuring the confidentiality of cardholders. Click here for the general conditions of sale.


About L’Orient Today, L’Orient-Le Jour and Le Commerce du Levant


What are the production rights of L’Orient Today, L’Orient-Le Jour and Le Commerce du Levant?

L’Orient Today website, which is protected under the Lebanese Law, namely the Intellectual Property Right, is the intellectual property of "Société Générale de Presse et d'Éditions.”

Click here for our legal notice.



How to access the archives of L’Orient-Le Jour and Le Commerce du Levant?

For L’Orient-Le Jour, you can find all articles published on the web since 1997 by entering keywords in the search bar on the top right of the page. For an advanced search, you may use or search engine. To view articles published before 1997, please contact our archives department.

For Le Commerce du Levant, you can search articles published on the website by entering keywords in the search bar at on the top right of the page. You can also contact the Le Commerce du Levant archives department.


How can I contact the editorial staff of L’Orient Today, L’Orient-Le Jour and Le Commerce du Levant?

To contact the L’Orient Today editorial staff, you can find the email addresses and available phone numbers here.

To contact the L’Orient-Le Jour editorial staff, you can find the email addresses and available phone numbers here.

For Le Commerce du Levant, you can find the necessary information here.


How can I contact customer service?

L’Orient Today, L’Orient-Le Jour and Le Commerce du Levant customer service can be reached by phone on 05/956444 or 71/175166, or by email on [email protected] or [email protected]



How can I contact the L’Orient Today advertising department?

Our advertising group is Digital Media Services. Click here for contacts.